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Frequently Asked Questions

Q: How does it work ?

1.Log into our website , search for your phone model
2.Print your return label
3.Ship your used phone
4.Get Cold cash in less than a week.

Q: How long does it take to get my Money?

Usually within a week if everything ok

Q: How can I check the status of my order?

Log into your account

Q: Who pays for shipping the phone ?

We do. If You need Ca$h asap , ship us your phone and receive your Ca$h within days.

Q: What happens if you found my phone to be defective?

If your phone does not meet the terms & conditions, the phone may be rejected and sent back to you at your expense or the offer will be adjusted accordingly.

Q: What if my phone has a personal lock code?

If your phone has a personal lock code, please unlock the phone or send the code along with the phone. We cannot test a phone with a lock code activated, therefore the transaction cannot be completed and your phone will be rejected.

Q: What if I want my cell phone back?

Once the phones have been received, they will be returned only if we no longer purchase the phone or the phone is defective. The phones can only be returned at the seller’s expense .

Q: I don’t know my phone’s model, how can I identify my phone?

To identify the model number of your phone, remove the battery, and locate the ID tag on the phone. The model number is listed on the tag.

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